I bought 2 j-series cuddy link cameras to add on my current setup in Dec-2019 and activated them in January 2020. Last month one of the cuddy link's got water in it with condensation over flash and camera, water ran out the SD card slot. I called customer service and gave them camera info and described the problem. I was put on hold or a couple of minutes and then I received an RMA # and a return label emailed with packing instructions. I shipped it via USPS priority. 3 days later I got an email saying I have an item from cuddy back headed my way. About 3 days later I have a brand new camera in the box sitting on front porch. I have never ever received the quality of service I received from Cuddyback from any other MFG of a product. I was concerned about my investment in the cameras and I was planning for a negative experience. Now I will be adding more cameras to my setup. Thanks Cuddyback I appreciate you taking care of your customers so i can buy with confidence!